Floor Person

A floor person, or floor supervisor, is the casino employee who oversees a section of table games. Their duties include watching for cheating and dealer error, approving large bets and payouts, settling player disputes, rating players for comps, and keeping the games running smoothly. They report to the Pit boss and sit a rung below in the floor hierarchy. Worked example: a dispute arises over whether your blackjack was paid correctly. The dealer cannot rule on it alone, so they call the floor person, who reviews the hand — and, where needed, the surveillance footage — and makes the decision. Separately, if you want your play credited toward comps, it is the floor person you ask to rate you, noting your average bet and time at the table. The role matters because the floor person is the player's first point of contact for anything beyond the dealer's authority: disputes, limit changes, and comp ratings all run through them. The common mistake is expecting the dealer to resolve a disagreement or hand out comps; both sit above the dealer's pay grade. If something needs adjudicating or rating, ask for the floor. See also the Pit, the Pit Boss, the Comp and casino Action.