What is ADR Body?

An ADR (alternative dispute resolution) body is an independent organisation that hears complaints a player and a casino cannot settle between themselves. Regulated markets require one: the UK, Malta and Denmark all oblige licensees to name an approved ADR provider and to accept its findings within limits. Offshore licences often do not, which is why the presence of a named ADR body in an operator's terms is a meaningful signal. It tells you there is a route beyond the support desk, and it names who hears it. EGIS, for example, is named by casinos licensed under the Tobique Gaming Commission. Two cautions. A named body is not the same as an effective one — check whether it publishes decisions. And an ADR is normally the second step: most schemes require you to exhaust the operator's own complaints process first, usually with a written record.